Support Center

Everything you need to know about ElectroFix

Help Center

Frequently Asked Questions

How do I post a service request?

Navigate to your Customer Dashboard and click "Post New Problem". Fill out the form with details about your electrical issue, including location, urgency, and description.

How are electricians verified?

All electricians go through our verification process including license validation, background checks, and skill assessments to ensure quality service.

What if I need emergency electrical help?

Mark your request as "High" urgency and use our AI Electrician for immediate safety guidance. For life-threatening situations, call emergency services first.

How does the chat system work?

Once an electrician accepts your job, a chat room is created for real-time communication. You can discuss details, share photos, and coordinate the service.

Safety Guidelines

Critical Safety Rules

• Always turn off power at the circuit breaker before any electrical work
• Never work on electrical systems with wet hands or in wet conditions
• If you smell burning or see sparks, evacuate and call emergency services
• Test circuits with a voltage tester before touching any wires

Before You Start Any Electrical Work

Turn Off Power

Switch off the circuit breaker for the area you're working on

Test the Circuit

Use a voltage tester to confirm power is off

Wear Safety Gear

Use insulated tools and wear rubber-soled shoes

Know Your Limits

Complex work requires a licensed electrician

Have Emergency Numbers

Keep electrician and emergency contacts handy

Use Proper Tools

Insulated tools and proper equipment only

When to Call a Professional

• Main electrical panel work
• Adding new circuits or outlets
• Whole house wiring
• Electrical permits required
• Any work you're not 100% confident about

Last updated: July 17, 2025

Information We Collect

• Account information (name, email, phone number)
• Service request details and location information
• Chat messages between customers and electricians
• Usage data and app performance metrics

How We Use Your Information

• To connect customers with qualified electricians
• To facilitate communication and service coordination
• To improve our platform and user experience
• To send service updates and important notifications

Data Security

We implement industry-standard security measures to protect your personal information. All data is encrypted in transit and at rest. We never share your personal information with third parties without your explicit consent.

Your Rights

• Access and download your personal data
• Request correction of inaccurate information
• Delete your account and associated data
• Opt out of non-essential communications

Get in Touch

Have questions, suggestions, or need help? We're here to assist you!

Platform Support

General Support

amanjee8055@gmail.com

Emergency Line

9905048916

Contact Developer

Aman Kumar

Full Stack Developer